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FAQ
Common Questions
How do I accept a dispatch?
When a new dispatch comes in, you'll receive a notification with the job details. Tap "View Dispatch" to see the full request, then tap "Accept" to take it. The app will guide you through each step from there.
How do I add drivers to my account?
Go to Account settings and find the Drivers section. You can add drivers with their name, phone number, and login credentials. Once added, they'll be able to log in and receive dispatches assigned to them.
How do I change my availability status?
On the Home screen, your current status is shown at the top. Tap it to switch between Available, Busy, and Off Duty. When set to Off Duty, you won't receive new dispatch notifications.
How do insurance companies send dispatches?
Insurance companies send dispatches through their dedicated web portal or via our API integration. Each provider receives a unique API key for automated dispatching from their own systems.
How do I upload photos during a job?
While on an active job, you'll see photo prompts at each stage. Use your phone's camera to capture the vehicle and scene — photos are shared with the insurance company in real time.
How does billing work?
Tow Control Dispatch uses a subscription model. You can manage your subscription and billing details from the Account screen under "Manage Subscription."
I'm not receiving notifications. What should I do?
Make sure notifications are enabled for the app in your phone's Settings, and that your availability is set to "Available." If the issue continues, try logging out and back in — or contact us directly and we'll sort it out.