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Getting Started
Using the App
How do I create a new job?
From the Dashboard or Jobs screen, tap the "+" or "New Job" button. Fill in the customer details, vehicle information, and pickup location. Once saved, the job appears in your active jobs list and can be assigned to a driver.
How do I assign a job to a driver?
Open any active job and tap "Assign Driver." You'll see a list of available drivers. Select one and confirm — the driver will be notified and the job will appear in their queue immediately.
How do I update a job's status?
Open the active job and use the status buttons to move it forward — En Route, On Scene, and Complete. Each status update is logged with a timestamp in the job's activity history.
How do I add photos to a job?
Open the job and tap the Photos section. You can take up to 8 photos directly with your camera or select from your photo library. Photos are compressed and saved permanently to the job record.
How do I collect a customer signature?
From an active job, tap "Collect Signature." Hand the phone to the customer and have them sign on screen. The signature is saved as part of the job record and appears on the invoice.
How do I generate and send an invoice?
Open any completed job and tap "Invoice." You can view the invoice, adjust line items if needed, and tap "Email Invoice" to send it directly to the customer from the app.
How do I add drivers to my account?
Go to the Drivers screen and tap "Add Driver." Enter their name, email, and set their role (Driver or Manager). Once added, they can log in with their email and set their own password on first sign-in.
How do I add vehicles to my fleet?
Open the Vehicles screen and tap "Add Vehicle." You can enter details manually or use the VIN scanner to auto-fill vehicle information. Add notes, maintenance records, and equipment inspections from the same screen.
How do I track a vehicle in impound?
Go to the Impound screen and tap "Add Vehicle." Enter the vehicle details, entry date, and daily storage rate. The app tracks accrued storage automatically and lets you manage lien status and generate legal notices when needed.
How do I set up payment links?
Go to Account and open Payments Settings. You can add up to 10 payment links from any provider — Stripe, Square, PayPal, Venmo, or Cash App. These links are shown to customers when collecting payment at job completion.
How do I export my job history?
Open the History screen, use the filters to select the date range you want, then tap the export button. You can export to CSV, PDF, or Excel. The export includes job details, amounts, and payment status.
Troubleshooting
Common Problems
I can't log in to my account.
Make sure you're using the correct email address. Tap "Forgot Password" on the login screen to reset your password via email. If you still can't get in, contact support and we'll verify your account directly.
I'm not receiving job notifications.
Check that notifications are enabled for Tow Control Dispatch in your phone's Settings app. Also confirm your availability status is set to "Available" inside the app. If you're on Android, make sure battery optimization is not blocking background activity for the app.
The map isn't showing my location.
Make sure location permissions are set to "While Using" or "Always" for Tow Control Dispatch in your phone's Settings. On Android, also check that precise location is enabled. If the map still doesn't load, try closing and reopening the app.
The app is running slowly or showing outdated data.
Pull down on any list screen to manually refresh. If the issue persists, try logging out and back in. For the most current version of the app, check the App Store or Google Play for any available updates.
A driver says they aren't seeing jobs assigned to them.
Confirm the driver is logged in with the correct account and that their availability is not set to Off Duty. Also check that the job was properly assigned — open the job and verify a driver name appears under the assignment field.
How do I manage my subscription?
Go to Account and tap "Manage Subscription" to view your current plan, billing cycle, and payment details. To make changes or cancel, contact our support team directly and we'll take care of it.