Terms of Service

Effective: September 21, 2026  |  Last updated: October 8, 2026

1. Agreement and eligibility

These Terms of Service (“Terms”) are a legal agreement between Tow Control Dispatch Corporation, a New Jersey corporation (“Tow Control Dispatch,” “we,” “us,” or “our”), and each business or person that creates an account, accepts an invitation, purchases a subscription, receives API credentials, or otherwise affirmatively accepts these Terms for our websites, mobile applications, and related services (collectively, the “Services”). Our Privacy Policy describes our information practices but is not incorporated as an independent contractual warranty except to the extent required by law.

You must be at least 18 years old and able to enter a binding contract. If you use the Services for a company or other organization, you represent that you have authority to bind it. “You” includes that organization and its authorized users.

In these Terms, an Account Owner controls a business account and its billing and access settings; an Authorized User is a person the Account Owner permits to use the Services; a Towing Provider is a towing business using the Services; a Dispatching Organization is an insurer, motor club, business account, or other organization sending or administering a job; a Customer is a person or business receiving or requesting towing services; a Dispatch is a job request or offer; and an Offer is an invitation to consider a Dispatch. A Company ID identifies a business in the Services. It is not a password, API key, authentication token, proof of approval, or guarantee of a business relationship.

A person who only views a public marketing, legal, support, or token-protected tracking page without creating an account or affirmatively accepting these Terms is not treated as an Account Owner or business customer and is not claimed to have accepted these business Terms solely by viewing the page. Applicable law, the Privacy Policy, and notices displayed on the page still apply. Public links should be used only for their intended purpose, and we may restrict access to protect the Services, users, or information.

2. Our software service

The Services provide tools for dispatch intake, job assignment, driver and vehicle management, customer communication, location-supported coordination, photos and signatures, business accounts, rate configuration, reports, invoices, and related towing-business administration. Features may vary by device, platform, location, plan, or account role.

Tow Control Dispatch is a software provider only. We do not operate a towing company, provide roadside or emergency services, employ or supply dispatchers or drivers, take custody of vehicles, set a towing company’s prices, or control how a towing company performs a job. We are not a party to transactions between towing providers, motorists, property owners, insurers, motor clubs, or other customers.

The Services are not a substitute for 911, police, fire, medical, or other emergency services. Do not rely on the Services where a delay, outage, incorrect location, or inaccurate entry could create an immediate danger.

Dispatch Offers are nonexclusive and may be sent through multiple systems or to multiple providers. An Offer may be changed, withdrawn, expire, cancelled, or assigned elsewhere before a provider accepts it. An Offer does not guarantee work, geographic coverage, acceptance, response time, revenue, or payment. A Direct Offer is optional and does not compel a provider to accept. A valid acceptance may close or make unavailable other Offers, but Tow Control Dispatch does not promise that every external system will receive a real-time update.

The Services may include account-directed automated assignment, routing, or acceptance settings. These are convenience tools that depend on entered data, location, network settings, availability, and rules selected by an account owner. They may make mistakes, may be disabled or changed, and do not replace human review or professional judgment.

3. Business accounts and users

Account owners must provide accurate information, maintain a secure password, promptly update business and billing information, and control access by drivers, managers, and other users. You are responsible for activity under your account and for assigning appropriate roles and permissions.

You may create user credentials only for authorized personnel. You must promptly remove access for anyone who leaves your organization or no longer needs it. You must notify us at support@towcontroldispatch.com if you suspect unauthorized access. You may not share a personal login among unrelated users or transfer an account without our written approval.

4. Towing operations and legal compliance

You are solely responsible for your towing and roadside operations, including licenses, permits, insurance, equipment, employee and contractor qualifications, workplace safety, vehicle custody, lien and impound procedures, consent, pricing disclosures, tax obligations, recordkeeping, and compliance with federal, state, and local law.

You decide whether to accept or decline a job and how to perform it. You are responsible for verifying addresses, vehicle details, hazards, authorization to tow, customer identity when appropriate, and any information received from an insurer, motor club, property owner, or other source.

Providers are responsible for keeping availability, service area, equipment, license, insurance, driver, and contact information accurate; reviewing Offers and job details; setting lawful prices; accepting, declining, or cancelling promptly when circumstances change; providing safe and lawful service; and reporting job status accurately. Providers must not use the Services to track a person unlawfully or accept work they cannot safely or legally perform.

Dispatching Organizations are responsible for their authority to submit a Dispatch, the lawfulness and accuracy of customer, vehicle, location, claim, policy, payment, and instruction data, their network or participation rules, and their payment terms. They should promptly send accurate cancellation, assignment, and assigned-elsewhere updates and must avoid or resolve duplicate assignments across their systems. Tow Control Dispatch does not guarantee that an insurer, motor club, provider, or customer will pay another participant.

5. Jobs, rates, estimates, and records

You control the rates, fees, payment terms, notes, and operational records entered into the Services. Quotes, payouts, distance calculations, invoices, arrival estimates, profit figures, and reports may depend on user entries or third-party data and may contain errors. You must review them before relying on or sending them.

You are responsible for obtaining required approvals and presenting legally required estimates, disclosures, receipts, and invoices. The Services do not provide accounting, tax, legal, insurance, or regulatory advice.

Service areas, radii, geofences, maps, and network filters are operational settings and estimates. They are not legal boundaries, licensing determinations, insurance coverage decisions, or guarantees that a provider can reach or perform a job.

6. Maps, routing, arrival estimates, and location

Maps, geocoding, routes, distances, and estimated arrival times are estimates only. Roads, restrictions, hazards, weather, traffic, closures, private-property rules, and vehicle limitations may not be current or complete. Drivers must use professional judgment and obey road signs and law.

If enabled and permitted, the current mobile application may collect driver or device location while the app is in use, including while a user is on duty or handling an active job. The current release requests foreground location access and does not request background location access. Account owners are responsible for giving legally required workforce notices and obtaining legally required consent. Users must not track anyone unlawfully or use location information for an unrelated purpose.

7. Communications

The Services may send account, job, security, billing, email, and push communications. You represent that you have a lawful basis and any required consent to provide contact information and send communications through the Services. You are responsible for message content, timing, recipient lists, honoring opt-out requests, and complying with applicable communications laws.

Delivery is not guaranteed. Carriers, email providers, devices, connectivity, filtering, and third-party outages may delay or block messages. Emergency or safety-critical information should also be communicated through an appropriate backup method.

Transactional and service messages may be sent when reasonably necessary to provide a requested job, protect an account, or administer the Services. Marketing messages require any consent required by applicable law. You must maintain consent records, identify the sender where required, and honor effective revocations, subject to legally permitted service and security communications.

8. User content and public tracking links

“User Content” includes job details, customer information, photos, signatures, messages, rates, documents, location records, and other material submitted through your account. You retain your rights in User Content. You grant us a worldwide, nonexclusive license to host, copy, process, transmit, display, and otherwise use User Content only as reasonably needed to operate, secure, support, improve, and comply with law for the Services.

You represent that you have all rights and permissions needed for User Content and that it is accurate enough for its intended use. Do not upload unlawful, infringing, malicious, excessively sensitive, or unrelated material.

Public tracking links may allow anyone with the link to view limited job information. You are responsible for sharing links only with intended recipients. Recipients should not forward them. Disable or stop sharing a link when it is no longer needed.

Photos, signatures, and electronic records may be used as service documentation, condition records, proof of service, or evidence of an approval. You are responsible for obtaining required consent and ensuring that a signature or record is legally sufficient for your purpose. Do not upload medical information, biometric identifiers, facial-recognition data, or other highly sensitive information unless it is necessary, lawful, and properly authorized; Tow Control Dispatch does not use photos or signatures for biometric identification.

If you believe content in the Services infringes your copyright, send a notice to support@towcontroldispatch.com identifying the copyrighted work, the allegedly infringing material and its location, your contact information, a good-faith statement, and a statement that the information is accurate under penalty of perjury. We may remove or restrict content and may terminate repeat infringers where appropriate.

9. Third-party services and integrations

The Services depend on or may connect with third parties, such as payment processing, messaging, email, maps, geocoding, app distribution, hosting, database, and file-storage providers. Third-party terms and privacy practices may apply. We do not control third-party availability, accuracy, policy changes, or independent services.

If you connect a third-party account or service, you authorize us to exchange the information reasonably needed for that connection. You are responsible for maintaining your third-party accounts and permissions.

APIs, webhooks, imports, exports, and integrations operate only when configured and authorized by an account owner. You must protect credentials and webhook secrets, use only authorized systems, validate received data, and handle duplicate submissions or retries safely. We may use reasonable identifiers and delivery records to reduce duplicate processing, but we do not guarantee idempotency, delivery, ordering, availability, or accuracy of an external system. Errors, outages, policy changes, or actions by a connected system are outside our control.

10. Acceptable use

You may not:

• use the Services unlawfully, deceptively, or to facilitate unauthorized towing, stalking, harassment, discrimination, fraud, or harm;
• access another account, tenant, customer, or system without permission;
• upload malware, disrupt the Services, bypass security or usage controls, or probe for vulnerabilities without written authorization;
• scrape, resell, sublicense, or commercially exploit the Services except as expressly allowed;
• reverse engineer or attempt to extract source code except where law prohibits this restriction;
• use automated means that create unreasonable load or send spam or unlawful messages; or
• remove proprietary notices or use our name or marks to suggest sponsorship or endorsement.

11. Free trials, subscriptions, and payment

The iOS and Android applications are sign-in-only companion apps for existing business customers. Membership purchase and trial enrollment are offered through our website, not through the native apps. Existing Stripe customers may use a secure Manage Billing action to open Stripe’s hosted billing portal for invoices, payment-method updates, and account management. The mobile apps do not offer Apple In-App Purchase or Google Play Billing.

We currently offer the Pro Operator Plan for $99 per month, unless a different price or promotion is shown at purchase. We may introduce, remove, or change plans and features prospectively.

Eligible businesses may receive one 30-day free trial. The trial does not require a card when created through card-free registration. Stripe checkout may also apply a trial only to eligible first-time subscriptions. Creating additional accounts to obtain repeated trials is prohibited.

Paid subscriptions renew automatically each month until canceled. You authorize our payment processor to charge the payment method on file, including applicable taxes. You must keep payment information current. Past-due access may be limited or suspended, but a temporary payment failure does not by itself start the 180-day canceled-account deletion period.

Payments are final and nonrefundable except where required by law. We do not provide prorated refunds or credits for partial periods, unused time, account inactivity, or feature changes. We will give at least 30 days’ advance notice before a price increase applies to an existing paid subscription.

Taxes, payment-processor fees, chargebacks, reversals, and failed-payment costs may be charged or recovered where permitted by law. We may retry a failed charge, request an updated payment method, limit access, or suspend an account after reasonable notice. Auto-renewal disclosures, reminders, cancellation methods, and renewal notices will be provided where required by applicable law.

12. Cancellation, access end, and retention

Ordinary subscription cancellation is available in the Account section or through available billing controls. If you have a paid Stripe subscription, cancellation takes effect at the end of the current paid billing period and access continues until that date. If no paid subscription exists, cancellation may take effect immediately. Cancellation stops future renewal charges but does not reverse prior charges.

Before access ends, use available Reports and export tools to save records you need. Once access ends, you may be unable to retrieve or export account information.

Canceled-account records are retained for 180 days after account access ends and then become eligible for secure deletion. Deletion may occur on or after the eligibility date rather than at an exact hour. Legal, tax, payment, fraud-prevention, safety, backup, security, and dispute records may be retained longer when reasonably necessary or required. Backup copies may remain until securely overwritten in the ordinary backup cycle, consistent with the Privacy Policy.

If an eligible account is reactivated before scheduled retention deletion, we may clear that cancellation lifecycle. Deleted information cannot be restored. Owner-requested permanent deletion is separate from subscription cancellation and the 180-day retention process. Owners can submit an authenticated request in Manage > Account settings > Account closure or at towcontroldispatch.com/delete-account, which has its own sign-in and email verification when enabled. Support email is optional. Admin reviews requests within five calendar days; submission does not immediately cancel billing or delete data. Admin verifies identity before completing deletion. Completion requires verified cancellation of linked subscriptions, closure of open subscription checkout sessions, and removal of the linked Stripe billing customer and stored cards. If billing closure cannot be verified, no account data is deleted until the issue is resolved. Completed deletion revokes owner and driver access; offline devices clear their sessions when they reconnect. Completion is confirmed by email, with delivery failures flagged for support follow-up. Deletion does not automatically issue refunds or waive outstanding balances, subject to rights required by law. We may retain a minimal closure audit and information reasonably necessary or required for legal, tax, payment, fraud-prevention, security, backup, and dispute purposes. Third-party providers may retain financial records under their own obligations.

13. Ownership, license, and feedback

We and our licensors own the Services, software, design, documentation, trademarks, and related intellectual property, excluding User Content. Subject to these Terms, we grant you a limited, nonexclusive, nontransferable, revocable right to use the Services for your internal business operations.

If you send ideas or feedback, you grant us a worldwide, royalty-free right to use, reproduce, modify, and incorporate that feedback to improve the Services, without identifying you or disclosing your confidential information. Do not submit feedback you consider confidential.

14. Privacy and confidentiality

Our Privacy Policy explains our information practices. Each business account generally determines why and how it uses its customers’ and workers’ information. You are responsible for your own privacy notices, consents, data requests, and lawful processing obligations.

Each party may receive nonpublic business or technical information from the other. Each party will use reasonable care to protect such information and use it only for the relationship, except where it is public through no breach, independently developed, lawfully received without restriction, or required to be disclosed by law.

The Privacy Policy describes personal-information practices, provider-controlled data, service providers, requests, and retention. Nothing in these Terms makes Tow Control Dispatch HIPAA- or GLBA-compliant, a fiduciary, an insurer, or a regulated professional unless a separate written agreement expressly says so.

15. Suspension and termination

We may suspend or terminate access if you materially violate these Terms, create a security or legal risk, fail to pay, misuse location or communications, threaten the Services or others, or if law requires it. When practical, we will provide notice and an opportunity to cure. We may act immediately for urgent security, safety, fraud, or legal concerns.

You may stop using the Services at any time. Provisions that by their nature should survive—including payment obligations, ownership, disclaimers, liability limits, indemnity, dispute terms, and required retention—will survive termination.

We may preserve or export records needed for security, disputes, legal compliance, accounting, or business continuity. Preview, beta, experimental, or early-access features, if offered, may be incomplete, changed, or withdrawn and are provided without any additional guarantee.

16. Disclaimers

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” We disclaim all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, noninfringement, accuracy, availability, and any warranty arising from course of dealing.

We do not warrant uninterrupted or error-free operation, that every message or alert will be delivered, that maps or arrival estimates are accurate, that data will never be lost, or that the Services will satisfy every legal, insurance, accounting, or operational requirement. Some jurisdictions do not allow certain disclaimers, so some may not apply to you.

17. Limitation of liability and indemnity

To the fullest extent permitted by law, Tow Control Dispatch and its officers, directors, employees, contractors, affiliates, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, goodwill, use, or data, arising from or related to the Services, even if advised of the possibility.

Our total aggregate liability arising from or related to the Services will not exceed the greater of (a) the amount you paid us during the six months before the event giving rise to the claim or (b) one hundred U.S. dollars.

These limits do not apply where prohibited by law or to liability that cannot legally be limited. You will defend and indemnify Tow Control Dispatch and its affiliates and personnel against third-party claims, losses, penalties, damages, and reasonable costs to the extent caused by your towing or roadside operations, User Content, users, communications, violation of law, or material breach of these Terms. This obligation does not require indemnification for losses caused by our own gross negligence, willful misconduct, or liability that cannot legally be shifted. We will provide reasonably prompt notice of an indemnified claim and reasonable cooperation. You may control the defense with qualified counsel, but may not settle a claim in a way that admits fault by, imposes nonmonetary obligations on, or fails to fully release Tow Control Dispatch without our written consent, which will not be unreasonably withheld. The cap on Tow Control Dispatch’s liability does not, by itself, define or limit a party’s separate indemnification obligations.

18. Informal resolution, arbitration, and governing law

18.1 Informal dispute process

Before filing arbitration or a lawsuit, the claimant must send a written notice describing the dispute and requested relief to the contact in Section 21. The parties will try in good faith to resolve it for 30 days after receipt. Limitation periods are tolled during that 30-day period.

18.2 Binding individual arbitration

Except for small-claims matters and requests for temporary or preliminary injunctive relief to protect intellectual property, confidential information, security, or prevent imminent harm, any dispute arising from these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Commercial Arbitration Rules and, where applicable, Consumer Arbitration Rules. Arbitration may occur by video, telephone, written submission, or in person in New Jersey unless the parties agree otherwise or applicable rules require another location.

18.3 Class-action and jury-trial waivers

Disputes must be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, representative, or private-attorney-general proceeding. The arbitrator may award relief only to the individual claimant. You and Tow Control Dispatch knowingly waive any right to a jury trial.

18.4 Small claims and opt-out

Either party may bring an individual claim in a court of competent small-claims jurisdiction. You may opt out of arbitration by sending written notice to support@towcontroldispatch.com within 30 days after first accepting these Terms. Include your name, business name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect the rest of these Terms.

18.5 Governing law and courts

New Jersey law governs these Terms without regard to conflict-of-law rules, except that the Federal Arbitration Act governs arbitration. If a dispute is not subject to arbitration or small claims, the parties consent to the exclusive jurisdiction of state and federal courts located in New Jersey.

19. Changes to the Services or Terms

We may update the Services and these Terms. If a change materially reduces your rights or increases your obligations, we will provide reasonable advance notice through the Services, email, or our website, unless an immediate change is needed for law, security, safety, or abuse prevention. The “Last updated” date shows when these Terms were most recently revised, and the “Effective” date shows when the revision applies. Continued use after the effective date means you accept the updated Terms.

20. General terms

These Terms, together with any order form or written addendum that expressly incorporates them, are the entire agreement about the Services and replace prior related agreements. Linked privacy and cookie notices describe information practices but are not incorporated as independent contractual warranties except to the extent required by law. If a provision is unenforceable, it will be modified only as needed and the rest will remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, reorganization, financing, sale of assets, or by operation of law.

We are not liable for delay or failure caused by events beyond our reasonable control, including internet, carrier, cloud, utility, labor, weather, disaster, government, cyberattack, or third-party service events. Headings are for convenience. “Including” means “including without limitation.” Electronic notices and signatures satisfy writing requirements where permitted.

You may not use the Services in violation of U.S. export controls, sanctions, or trade restrictions, or for a prohibited end use or prohibited person. The Services may be subject to Apple App Store or Google Play terms when downloaded through those stores; those stores are not parties to these Terms and are not responsible for the Services or support.